Our commitments

To respect your choice of bouquet

Unlike traditional floral transmission networks, Aquarelle.es controls the entire fabrication process. The bouquet delivered must correspond to the type of bouquet ordered, as it is presented on the web site.

To provide a photo of your bouquet

Aquarelle.es faithfully reproduces the bouquet you have chosen to send! We will the email you a photo of the bouquet composed especially for you, taken just before it was dispatched! That way, you can check the quality and conformity of your bouquet yourself.

To respect the "price-volume" ratio

Aquarelle.es offers a range of prices for each bouquet. The volume of the bouquet composed must correspond to the price selected.

To respect the quality of your flowers

Aquarelle.es will use only the most rigorously selected and freshest flowers to compose your bouquet.

To respect your chosen delivery time

The reliability of our logistical partners allows us to make the following commitment: Any product delivered more than 4 hours late will give rise to the reimbursement of the delivery costs.


To respect your privacy

Aquarelle.es adheres strictly to the French Freedom of Information Act 78-17 of 6th January 1978 with regard to all personal information you may communicate to us when placing an order on our web site. This personal information is protected, declared to the CNIL and exclusively reserved for use by our production personnel. You have the right to access, modify, correct or delete any personal information concerning you.

You may exercise this right by contacting us at:

Aquarelle.es, Pol. Industrial San Marcos, C/Bell 17 - 28906 Getafe, Spain, Customer Service.

Total security

Aquarelle.es ensures totally secure and flexible online or telephone payment by credit card, thanks to its payment system, entrusted to a company specialising in secure online payment. Aquarelle.es guarantees the total confidentiality of your bank details, secured by SSL protocol, which automatically controls the validity of your access rights when you pay by credit card and encrypts all data exchanges. We never access or store any information concerning your credit card. To find out more, click here.

Money back guarantee

Any product returned within 48 hours in its original packaging will be fully reimbursed, once we have established a defect or non-conformity in the product delivered.

Customer Service

Our customer service is accessible: by telephone on +34 91 145 31 57 Monday to Friday from 9.30 am to 2.00 pm and from 3.00 pm to 5.30 pm. Closed on weekends and public holidays, and by e-mail at our Customer Service.

All requests for information will be answered within 48 hours.